Rename a users account and change email address

Modified on Fri, May 15 at 9:59 AM

Local AD
1. Prerequisite: in Active Directory Users and Computers: click View and enable "Advanced Features"
2. Right click their name > Rename and set it to the new name
3. Right click their name > Properties
  1. General tab: set First Name, Last Name, Display Name and E-mail
  2. Account tab: set User logon name and User logon name (pre-Windows 2000)
  3. Profile tab: update the home folder path with the same value as "User logon name"
    - Note the path to the home folder for the next steps
  4. Attribute Editor tab: set "proxyAddresses" add a new value "SMTP:{new_email}" replace {new_email} with their new email address
    - If the user has been around for a while, add another value in "proxyAddresses" like so "smtp:{old_email}" replace {old_email} with their old email address. Make sure to leave "smtp" lowercase for this one. The uppercase "SMTP" is the primary address.
Adjust User folder name
- MI and PR users: Go to agate-dc-fs01 D:\Users and rename their user folder to the same as "User logon name". When it asks, say yes to merge.
- AZ user: Go to agate-azsrv01 E:\Users and rename their user folder to the same as "User logon name". When it asks, say yes to merge.
Login to Agate-AADConnect, open PowerShell and run Start-ADSyncSyncCycle -PolicyType Delta
- Wait 30 sec to 1 minute
Login to Entra ID: edit the users properties and update their UPN (User principal name)
Update their email in KnowBe4, Asset Tiger and UniFi if applicable
- Knowbe4:
- Asset Tiger:
- UniFi:
Have someone update their email in Hercules (currently Craig Davis)